BAITME.COM RETURNS

 

CANCEL YOUR ORDER

 
BAITME.COM order can be canceled for any reason before it gets shipped. 
Call us as soon as possible at 1-909-895-0468 Monday Friday, 8AM 5PM US pacific standard time or submit your request here.

 

RETURN POLICY:

 
 

RETURN REFUND OPTIONS

 
 
  • Store Credit: receive store credit for the amount of your return less shipping.
  • Refund: receive refund back to your original payment method less shipping.
 

 

ITEMS NOT ELIGIBLE FOR RETURN

 
  • Items marked as final sale; this usually includes all of our collaborations and most special releases.
  • Free gifts or promotional items with retail value.
  • Returns received in damaged/worn condition.
  • US Returns received after 30 days of the original delivery date.
  • International Returns received after 45 days of the original delivery date.
  • For hygienic reasons, hair accessories, hats, earrings, underwear, and bodysuits cannot be returned.
  • Original shipping charges, except in cases where we have made a shipping error.
  • Gift cards are non-returnable and non-refundable.
 

 

RETURN ELIGIBILITY WINDOW

 
 
US RETURNS ELIGIBILITY WINDOW
To qualify for a return, items must be postmarked and shipped out to our Fulfillment Center within 14 days from the date your shipment was delivered for a refund.
 
INTERNATIONAL RETURNS ELIGIBILITY WINDOW
To qualify for a return, items must be postmarked and shipped out to our Fulfillment Center within 30 days from the date your shipment was delivered for a refund.
 
 

LATE RETURN

 
  • US Returns received between 14 and 30 days after the original order shipment delivered date.
  • International Returns received between 30 and 45 days after the original order shipment delivered date a.

Late returns for store credit will be processed free of charge, while return for a refund to your original payment method (i.e. credit card, Paypal) will required a handling & processing fee of $5.99, which will be deducted from the amount to be refunded to you.

 

 

RETURN PACKAGING REQUIREMENTS

 


Shoes : Must be unworn and returned with original shoebox in its original condition. Shoes returned with postage stickers and tape on the original shoebox are non-refundable and will receive no refund or store credit.


Apparel Items : Must be unworn and returned with original packaging intact, otherwise they are non-refundable and will receive no refund or store credit.


Toys Collectibles, and Other Items: Must be returned with original packaging intact, otherwise they are non-refundable and will receive no refund or store credit.


Swimwear : Must be returned with hygienic liner intact. Swimwear received without the hygienic liner is non-returnable and will receive no refund or store credit.
 

 

RETURN BY MAIL

 
  1. As long as the item is unworn and in its original packaging, you can return the item back to us without making a return request on the site. Please be aware that all items purchased on BAITme.com must be mailed back to our warehouse; we are not able to accept any online order returns to our stores.
  2. Place your item(s) (in unworn condition and with tags attached and in its original packaging) in a securely sealed shipping package; please be sure to double box. Please include your order number and your reason for return on a piece of paper inside the package. If you are not able to locate your order number, please contact us.
  3.  Send it off. Be sure to obtain a tracking number from whichever carrier you choose to use!Mail your return to:

BAIT R&E DPT
13666 Monte Vista Ave.
Chino, CA. 91710
 

Return your package via the US Postal Service, UPS, or FedEx. Again, be sure to obtain a tracking number.


Take your package to a US Post Office. Find locations here.
Be aware that giving your package to a US Postal carrier or leaving it in a USPS collection box or your residential mailbox may add additional transit time and cause delays in processing your return.

Take your package to a UPS store. Find locations here.
Be aware that leaving your package in a UPS drop box or giving it to a UPS Ground driver may add additional transit time and cause delays in processing your return.

Take your package to a FedEx store. Find locations here.
Be aware that leaving your package in a FedEx drop box or giving it to a FedEx Ground driver may add additional transit time and cause delays in processing your return.
 

Please allow 5 to 10 business days for package transit, plus an additional 2 to 3 business days for processing after receipt at our Fulfillment Center.
We’ll email you once we process your return or exchange.
Please note: We strongly encourage you to insure your package. Please be aware that we cannot take responsibility for any lost or damaged packages in transit.

 

 

EXCHANGE

 

At this time, we do not offer product exchanges. You may return your product within eligibility window for store credit and re-order your replacement item.